Transform Customer Engagement with Intelligent, AI-Powered Chatbot Solutions

At AskEllie, we specialize in intelligent, intuitive, and impactful chatbot experiences that elevate customer engagement and streamline business processes. Leveraging state-of-the-art AI technologies and design thinking methodologies, we deliver end-to-end chatbot solutions tailored to meet the unique needs of your organization.

Our team combines expertise in artificial intelligence, user experience design, technical architecture, and business strategy to build conversational agents that don't just respond—they understand and truly serve your customers. We are committed to helping businesses across industries harness the power of AI to create meaningful and efficient interactions that drive growth and customer satisfaction.

AI-Powered Chatbot Solutions

Our Services

At AskEllie, we offer a comprehensive suite of services designed to create intelligent, customer-focused chatbot solutions.

Design

Thinking

We employ a human-centered design approach to understand your customers' needs and create conversational experiences that are intuitive, engaging, and effective. Our services include user research, journey mapping, and conversational UX/UI design to ensure your chatbot aligns seamlessly with your brand, customers, and business objectives.

Customer Engagement

We develop strategic frameworks to enhance customer interaction and retention through intelligent chatbots. We analyze customer behavior and preferences to design engagement models that personalize experiences, foster loyalty, and drive conversions across various touchpoints.

Cross-Functional Collaboration

Close collaboration with your internal teams, including marketing, sales, customer support, and IT, ensures the chatbot solution integrates smoothly into your existing workflows and systems. A holistic approach ensures consistency, efficiency, and maximized buy-in across your organization.

Technical Development

We design robust and scalable infrastructures tailored to your specific requirements. We handle all aspects of development, including backend integration, API development, security protocols, and deployment, ensuring your chatbot operates reliably, safely, and efficiently at all times.

AI Model

Training

Leveraging advanced machine learning techniques, we train and fine-tune language models to understand and respond accurately to diverse and complex queries. We utilize real-world data and scenarios to continuously improve your chatbot's performance, adaptability, and conversational intelligence.

Maintenance & Support

Post-deployment, we offer comprehensive maintenance and support services to monitor performance, implement updates, and introduce new features as your business evolves. Our proactive support ensures your chatbot remains effective, secure, and aligned with your evolving customer needs.

Our Portfolio

Each chatbot in our portfolio showcases a unique solution tailored to the specific needs of our clients, highlighting our expertise in creating personalized, intelligent, and engaging conversational experiences.

Legal Services

https://copyrightregistration.io/

Customer service chatbot that has specialist domain knowledge in Copyright regulations, deep understanding of Copyright Registration, Service FAQ and Order instructions.

  • Need:
    • Low-cost expert 24/7 customer support via chat
    • The Copyright Registration service is complex, requires specialized knowledge, and having an expert answering chat was not economical.
    • Low-cost chat staff options were not effective as the staff lacked domain expertise.
  • Strategy:
    • Low-cost LLM with training and memory provides ultra-low-cost and highly effective customer support
    • LLM training using OpenAI
    • Trained on 1,000 successful customer support encounters
    • Retrieval Augmented Generation on custom database of Copyright Scenarios
    • FAQ for website navigation and order placement
  • Impact:
    • Conversions rose from ~2% to ~3.5%
    • Level 2 and 3 support tickets (via phone and email) decreased by 75%

Group Psychology Practice in Addiction Medicine

https://familyaddictioncounseling.com/

Customer service chatbot with specialized knowledge in addiction medicine, offering comprehensive support for patient inquiries, appointment scheduling, and therapy information.

  • Need
    • Provide 24/7 support to patients seeking help with addiction-related issues.
    • The practice's clients often require sensitive and informed responses, which low-cost, non-specialized chat staff could not adequately provide.
    • Existing support staff were overwhelmed, leading to delays in response times and unmet patient needs.
  • Strategy
    • Implement a low-cost LLM-based chatbot trained in addiction medicine, providing compassionate and expert-level responses.
    • LLM training
    • Trained on hundreds of successful patient interactions and therapy guidelines.
    • Integration with the practice's appointment system for seamless scheduling.
    • Retrieval Augmented Generation on a custom database of therapeutic practices and addiction scenarios.
  • Impact
    • Patient engagement increased by 40%, with faster response times and improved patient satisfaction.
    • Reduced the need for direct therapist involvement in initial consultations, freeing up time for more critical cases.
    • Appointment bookings through the chatbot increased by 30%, reducing no-show rates.

Bias Training Consultancy

https://percipiocompany.com/

Customer service chatbot designed to assist organizations with bias training initiatives, providing information on programs, booking services, and answering inquiries about diversity and inclusion.

  • Need
    • Ensure 24/7 availability for organizations seeking bias training and diversity services.
    • Existing customer support struggled to provide timely and accurate information due to the complexity of bias training content.
    • High costs associated with maintaining a knowledgeable support team.
  • Strategy
    • Deploy an LLM-powered chatbot with expert knowledge in bias training, capable of guiding clients through service offerings and booking consultations.
    • LLM training
    • Trained on detailed bias training curricula and common client queries.
    • Incorporation of real-world examples and case studies to provide context-specific responses.
    • Integration with the consultancy's scheduling platform for easy consultation bookings.
  • Impact
    • Increased client engagement and faster consultation bookings, with a 50% reduction in inquiry response time.
    • Enhanced client satisfaction through consistent, knowledgeable support, leading to a 25% increase in repeat business.
    • Reduced reliance on human customer support, lowering operational costs by 40%.

AskEllie.ai

https://www.askellie.ai/

Automated customer support chatbot platform that creates custom chatbots by scraping website content, making it easy for businesses to deploy intelligent support solutions without technical expertise.

  • Need
    • Enable businesses to create customized, 24/7 customer support chatbots without coding or technical expertise.
    • Provide a cost-effective, scalable solution for global markets, particularly in emerging economies.
  • Strategy
    • Developed a platform using Python, OpenAI, and web scraping tools to automate the chatbot creation process.
    • Utilized machine learning entity extraction to enhance chatbot accuracy and relevance.
    • Focused on a lean marketing strategy with a budget of $1/day on Google Ads.
  • Impact
    • Achieved over 1,400 installs, with 300 monthly active users primarily in India and Africa.
    • Successfully launched in May 2024, demonstrating strong global adoption and user satisfaction.
    • Enabled businesses to deliver exceptional customer service with minimal investment in technical resources.

Our Process

Our process ensures smooth chatbot implementation, starting with Discovery & Planning to understand your needs. We then design and prototype interactive experiences, followed by Development & Integration with your systems. After thorough testing, we deploy the chatbot and provide ongoing monitoring and optimization to enhance performance.

  1. Strategy and Goal Setting

    We collaborate with you to define clear objectives and success metrics for your chatbot, aligning the solution with your overall business strategy to ensure measurable impact. This step ensures alignment on goals and expectations before diving in.

  2. Discovery & Planning

    We begin by thoroughly understanding your business objectives, target audience, and existing processes. Through collaborative workshops and detailed analysis, we identify opportunities where chatbot solutions can add significant value.

  3. Design & Prototyping

    Utilizing design thinking principles, we craft conversational flows and user experiences that resonate with your audience. Interactive prototypes are developed to visualize and refine the chatbot's functionality and interaction patterns.

  4. Development & Integration

    Our development team builds and trains the chatbot using state-of-the-art AI models, integrating it seamlessly with your existing systems and platforms. We ensure robust performance, security, and compliance throughout the development process.

  5. Testing & Deployment

    Rigorous testing is conducted to validate the chatbot's effectiveness, accuracy, and user experience. Upon approval, we deploy the chatbot across your desired channels, providing support to ensure a smooth launch.

  6. Monitoring & Optimization

    Post-deployment, we continuously monitor performance metrics and user feedback to identify improvement areas. Regular updates and optimizations are performed to enhance functionality and adapt to evolving user needs.

Our Expertise

Our success is built on a strong foundation of technical skills and the use of cutting-edge platforms. We bring together a diverse range of competencies to ensure your chatbot is not only functional but also delivers an exceptional user experience.

Skills

  • Conversational Design
  • Prompt Engineering
  • Retrieval Augmented Generation (RAG)
  • Model Fine-Tuning
  • Few-Shot Learning
  • Data Labeling
  • Natural Language Processing (NLP)
  • Entity Recognition & Sentiment Analysis
  • Machine Learning Pipelines
  • API Integration & Backend Development
  • Security & Compliance
  • Continuous Learning & Optimization

Tools

  • OpenAI API
  • Azure Cognitive Services
  • Google Cloud AI Platform
  • IBM Watson Assistant
  • Python, JavaScript, Node.js
  • Flask/Django
  • Docker, Kubernetes
  • Heroku, AWS S3
  • GitHub, VS Code
  • PostgreSQL/MySQL, MongoDB, Redis
  • Twilio, Dialogflow, Rasa
  • Terraform, Apache Kafka, Elasticsearch
  • Sentiment Analysis APIs (e.g., VADER, TextBlob)

Marketing

  • Go-To-Market (GTM) Strategy
  • Customer Segmentation & Targeting
  • Product Positioning & Messaging
  • Performance Tracking & Analysis
  • Customer Acquisition Strategies
  • Conversion Rate Optimization (CRO)
  • Paid Media & SEO/SEM
  • Partnership Development & Management
  • Stakeholder Engagement & Alignment
  • Innovation Management